Many answers to questions about the ordering process, shipping and payment methods can be found on our service pages:

For special inquiries about your order, our products and our service you can use our contact form or write us an e-mail. You can also reach us via our chat.

Please pay attention to our reachable times on the chat.


You can reach our chat from Monday to Thursday in the time from 8 am - 4 pm and on Friday from 8 am - 1:30 pm. To chat with us, click on "Chat Online" in the lower left corner of your browser.


We will respond to your request as soon as possible, but please note that requests over the weekend will take longer to respond.

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